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KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

kb-support

Descrição

Este plugin foi encerrado em 3 de Abril, 2025 e não está disponível para download. Esse fechamento é temporário, aguardando uma revisão completa.

Blocos

Este plugin disponibiliza 6 blocos.

  • KBS Login
  • KBS Register
  • KBS Search
  • KBS Profile Editor
  • KBS Tickets
  • KBS Submit

Avaliações

28 de Setembro, 2023
Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job
22 de Agosto, 2023 1 reply
Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work!
27 de Maio, 2021 2 replies
Plugin good at first glance. The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this “KB-Support customer” to WP user, instead creates a new “customer” in KB Support. This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user.
3 de Fevereiro, 2021 1 reply
We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use.
Leia todas as 21 avaliações

Contribuidores e desenvolvedores

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