{"id":317291,"date":"2026-06-21T16:45:01","date_gmt":"2026-06-21T16:45:01","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/knowdesk-ai-support-widget\/"},"modified":"2026-07-03T01:18:01","modified_gmt":"2026-07-03T01:18:01","slug":"knowdesk-ai-support-widget","status":"publish","type":"plugin","link":"https:\/\/pt-ao.wordpress.org\/plugins\/knowdesk-ai-support-widget\/","author":23504675,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.1","stable_tag":"1.0.1","tested":"7.0","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"KnowDesk AI Support Widget","header_author":"KnowDesk","header_description":"Embed the KnowDesk AI support widget on your WordPress site. Connect your docs, knowledge base, or help content and let AI answer visitor questions instantly - no coding required.","assets_banners_color":"","last_updated":"2026-07-03 01:18:01","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/knowdesk.io\/wordpress-plugin","header_author_uri":"https:\/\/knowdesk.io","rating":0,"author_block_rating":0,"active_installs":0,"downloads":97,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"knowdeskio","date":"2026-06-21 16:44:20"},"1.0.1":{"tag":"1.0.1","author":"knowdeskio","date":"2026-07-03 01:18:01"}},"upgrade_notice":{"1.0.1":"<p>Updated description and FAQ to better reflect the full KnowDesk platform. No functional changes - safe to update.<\/p>","1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-256x256.png":{"filename":"icon-256x256.png","revision":3580842,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Settings page - clean API key setup with step-by-step onboarding guide","2":"Settings page - display rules and visitor visibility controls","3":"Admin notice on the plugins page before setup is complete","4":"Live widget on a WordPress site answering a visitor question in real time","5":"Live agent inbox - full conversation context loaded on escalation","6":"QA scorecard - 9-attribute review form with per-attribute notes","7":"Calibration session - side-by-side reviewer comparison with agreement rate"}},"plugin_section":[],"plugin_tags":[191735,2364,2369,4049,2379],"plugin_category":[47],"plugin_contributors":[268245,268244],"plugin_business_model":[],"class_list":["post-317291","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_category-education-and-support","plugin_contributors-akinadeayodeji5","plugin_contributors-knowdeskio","plugin_committers-knowdeskio"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/knowdesk-ai-support-widget\/assets\/icon-256x256.png?rev=3580842","icon_2x":"https:\/\/ps.w.org\/knowdesk-ai-support-widget\/assets\/icon-256x256.png?rev=3580842","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p><strong>KnowDesk<\/strong> is not just another AI chatbot plugin. It is the only all-in-one customer support platform that combines AI-powered chat, live human escalation, structured quality assurance, and agent coaching - all working together inside a single embeddable widget.<\/p>\n\n<p>Most support tools make you choose: automate with AI, or handle things manually with agents. KnowDesk does both - and then measures how well your team performs, closes the coaching loop, and makes your entire support operation continuously better.<\/p>\n\n\n\n<h4>What makes KnowDesk different from every other support plugin<\/h4>\n\n<p><strong>Other AI chat plugins<\/strong> (Tidio, Crisp, Chatra, etc.) offer a chatbot or a live chat - but not a system. They answer questions. KnowDesk answers questions, escalates intelligently, scores every agent conversation, calibrates reviewers, and coaches agents on their weak points. That entire loop runs inside one platform at a price point no competitor offers natively.<\/p>\n\n<p><strong>The KnowDesk loop:<\/strong><\/p>\n\n<blockquote>\n  <p>AI handles volume \u2192 Agents handle nuance \u2192 QA scores quality \u2192 Calibration aligns reviewers \u2192 Coaching closes the loop back to each agent<\/p>\n<\/blockquote>\n\n\n\n<h4>AI Chat Layer<\/h4>\n\n<ul>\n<li>Connects to your existing content - Google Docs, Notion, Confluence, PDFs, website URLs, or plain text<\/li>\n<li>Answers questions <strong>only from your content<\/strong> - not generic internet knowledge<\/li>\n<li>Powered by different choice of AI model: Anthropic Claude, OpenAI GPT, Groq (Llama 4), Google Gemini, Mistral, or DeepSeek<\/li>\n<li>Automatic failover - if one AI provider goes down, another picks up instantly<\/li>\n<li>Handles routine queries 24\/7 so your agents focus on what matters<\/li>\n<li>Order lookup built in - connect Stripe, Shopify, or Paystack so AI can answer \"where is my order?\" with live data and a visual tracking card<\/li>\n<li>Video knowledge base - upload tutorial videos and AI transcribes them, answering questions with clickable timestamp links<\/li>\n<\/ul>\n\n<h4>Live Agent Escalation<\/h4>\n\n<ul>\n<li>One-click escalation when AI cannot resolve a conversation<\/li>\n<li>Agents receive the <strong>full conversation transcript<\/strong> already loaded - no \"please explain your issue again\"<\/li>\n<li>Smart agent assignment: round-robin, least-busy, or manual<\/li>\n<li>Real-time queue dashboard - every agent sees who is waiting, how long, and what they need<\/li>\n<li>Auto-create tickets in Freshdesk, Zendesk, Intercom, or any email inbox - AI generates the subject line and priority level automatically<\/li>\n<li>Webhook support for custom escalation flows<\/li>\n<\/ul>\n\n<h4>Built-In QA Reviews (unique to KnowDesk)<\/h4>\n\n<p>Most support platforms stop at the conversation. KnowDesk measures how well it was handled.<\/p>\n\n<ul>\n<li><strong>9-attribute scorecard<\/strong> - Empathy, Accuracy, Resolution, Tone, Timeliness, Knowledge, Professionalism, Proactive Communication, Compliance<\/li>\n<li>Every attribute scored 1\u20135 by your QA team, with per-attribute reviewer notes<\/li>\n<li><strong>Weighted scoring<\/strong> - assign more weight to the attributes that matter most for your business<\/li>\n<li><strong>Auto-fail rules<\/strong> - flag any conversation where a critical attribute scores below a threshold<\/li>\n<li><strong>Smart Queue<\/strong> - automatically surfaces high-priority conversations for review: negative-sentiment chats, new agent conversations, random samples, and long-unreviewed cases<\/li>\n<li><strong>Weekly QA report<\/strong> - emailed to stakeholders in one click<\/li>\n<\/ul>\n\n<h4>Calibration Sessions (enterprise QA, at SMB price)<\/h4>\n\n<p>Inter-reviewer consistency is the problem every QA team has and almost no tool solves natively.<\/p>\n\n<ul>\n<li>Assign two reviewers to score the same conversation independently<\/li>\n<li>System computes <strong>per-attribute agreement rates<\/strong> between reviewers<\/li>\n<li>QA Lead sees a side-by-side comparison and resolves each divergence<\/li>\n<li>Resolution becomes the canonical score - the conversation record is updated<\/li>\n<li>Agreement rate tracking: \u2265 80% strong \/ 60\u201379% moderate \/ &lt; 60% divergent<\/li>\n<li>No spreadsheets. No offline reconciliation meetings. All Built into the platform.<\/li>\n<\/ul>\n\n<h4>Agent Coaching Portal<\/h4>\n\n<ul>\n<li>Every agent has a <strong>private self-view portal<\/strong> showing their QA scores and trends<\/li>\n<li>Per-attribute breakdown with the specific conversation as context<\/li>\n<li>Agents see where they are strong and where they need to improve - without waiting for a manager's 1:1<\/li>\n<li>Trend line over time: improving, stable, or declining<\/li>\n<\/ul>\n\n<h4>Analytics<\/h4>\n\n<ul>\n<li>Total conversations, resolved vs. open vs. escalated<\/li>\n<li>Message volume charts (daily \/ weekly \/ monthly)<\/li>\n<li>Visitor demographics - country, device, browser<\/li>\n<li>Escalation rate and pattern analysis<\/li>\n<li>Knowledge gap detection - identifies what your AI is failing to answer so you can fill the content gaps<\/li>\n<li>Full conversation transcripts - AI and agent replies in one unified timeline<\/li>\n<\/ul>\n\n\n\n<h4>What this WordPress plugin does<\/h4>\n\n<p>This plugin is the connector between your WordPress site and your KnowDesk account. It:<\/p>\n\n<ul>\n<li>Embeds your KnowDesk widget on any WordPress page, post, or the entire site - no code required<\/li>\n<li>Lets you configure your Widget API key from the WordPress admin<\/li>\n<li>Gives you display controls: choose which pages, which visitor types (logged-in \/ logged-out), and which corner the widget appears in<\/li>\n<li>Validates your API key inline so you know it's working before you publish<\/li>\n<li>Works on WooCommerce stores, membership sites, SaaS landing pages, or any WordPress installation<\/li>\n<\/ul>\n\n\n\n<h4>Who KnowDesk is built for<\/h4>\n\n<ul>\n<li><strong>SaaS companies<\/strong> - deflect support tickets with AI, escalate edge cases to agents, score every conversation<\/li>\n<li><strong>E-commerce stores<\/strong> - answer FAQs, process order lookups, escalate complaints, measure agent quality<\/li>\n<li><strong>Agencies<\/strong> - deploy a complete support stack for clients without buying multiple tools<\/li>\n<li><strong>Support teams with QA leads<\/strong> - replace spreadsheet-based scoring with a structured, calibrated QA system<\/li>\n<li><strong>HR &amp; ops teams<\/strong> - build internal knowledge assistants that answer employee questions from your own documentation<\/li>\n<\/ul>\n\n\n\n<h4>Privacy<\/h4>\n\n<p>This plugin does not collect or store any personal data about your site visitors. The KnowDesk widget operates under <a href=\"https:\/\/knowdesk.io\/privacy\">KnowDesk's Privacy Policy<\/a>. Your API key is stored in your WordPress database as a standard option and is never exposed to the browser.<\/p>\n\n<!--section=installation-->\n<h4>From the WordPress Plugin Directory<\/h4>\n\n<ol>\n<li>Go to <strong>Plugins \u2192 Add New<\/strong> in your WordPress admin<\/li>\n<li>Search for <strong>KnowDesk<\/strong><\/li>\n<li>Click <strong>Install Now<\/strong>, then <strong>Activate<\/strong><\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong> to configure<\/li>\n<\/ol>\n\n<h4>Manual installation<\/h4>\n\n<ol>\n<li>Download the plugin zip file<\/li>\n<li>Go to <strong>Plugins \u2192 Add New \u2192 Upload Plugin<\/strong><\/li>\n<li>Choose the zip file and click <strong>Install Now<\/strong><\/li>\n<li>Activate the plugin<\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong><\/li>\n<\/ol>\n\n<h4>Getting started<\/h4>\n\n<ol>\n<li>Install and activate the plugin<\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong><\/li>\n<li>Click <strong>\"Get your API key \u2192 Sign up free\"<\/strong> to create a KnowDesk account<\/li>\n<li>Connect your knowledge base (Google Docs, Notion, PDF, website URL, etc.)<\/li>\n<li>Copy your Widget API Key from your KnowDesk dashboard \u2192 <strong>Widget Config<\/strong><\/li>\n<li>Paste it into the plugin settings and click <strong>Save<\/strong><\/li>\n<li>Your widget is live \u2713<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20knowdesk%20account%3F\"><h3>Do I need a KnowDesk account?<\/h3><\/dt>\n<dd><p>Yes. This plugin embeds the widget your KnowDesk account generates. You need a KnowDesk account to get an API key. <a href=\"https:\/\/knowdesk.io\/signup?utm_source=wordpress&amp;utm_medium=plugin&amp;utm_campaign=faq\">Sign up free at knowdesk.io<\/a>.<\/p><\/dd>\n<dt id=\"is%20it%20free%3F\"><h3>Is it free?<\/h3><\/dt>\n<dd><p>KnowDesk offers paid plans. There is a free trial on every plan, no credit card required. The WordPress plugin itself is free.<\/p><\/dd>\n<dt id=\"where%20do%20i%20find%20my%20api%20key%3F\"><h3>Where do I find my API key?<\/h3><\/dt>\n<dd><p>In your KnowDesk dashboard: <strong>Widget Config \u2192 Embed Code<\/strong>. The key starts with <code>kd_live_<\/code>.<\/p><\/dd>\n<dt id=\"the%20widget%20isn%27t%20appearing%20on%20my%20site%20-%20what%20do%20i%20check%3F\"><h3>The widget isn't appearing on my site - what do I check?<\/h3><\/dt>\n<dd><ol>\n<li>Confirm your API key is saved and shows \"Widget active\" in the plugin settings<\/li>\n<li>Check the display rules - if \"Show widget on\" is set to \"Front page only\", it won't appear on other pages<\/li>\n<li>Check the visitor visibility settings - you may have unchecked both options<\/li>\n<li>Check the \"Exclude these pages\" field for the current page's ID<\/li>\n<li>Open your browser console for any JavaScript errors<\/li>\n<\/ol><\/dd>\n<dt id=\"can%20i%20show%20the%20widget%20on%20specific%20pages%20only%3F\"><h3>Can I show the widget on specific pages only?<\/h3><\/dt>\n<dd><p>Use the \"Exclude these pages\" field and enter the page IDs you want to exclude. For page-specific display, set \"Show widget on\" to \"Pages only\" or \"Posts only\" and use excludes to narrow it further.<\/p><\/dd>\n<dt id=\"does%20this%20work%20with%20woocommerce%3F\"><h3>Does this work with WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. The widget loads on any WordPress page type, including WooCommerce product, cart, and checkout pages. KnowDesk can also connect to Stripe, Shopify, or Paystack for live order lookup directly inside the chat.<\/p><\/dd>\n<dt id=\"is%20the%20plugin%20gdpr-compliant%3F\"><h3>Is the plugin GDPR-compliant?<\/h3><\/dt>\n<dd><p>The plugin itself stores only your API key (a non-personal setting). No visitor data is stored by the plugin. The KnowDesk widget operates under KnowDesk's own data processing terms - see <a href=\"https:\/\/knowdesk.io\/privacy\">knowdesk.io\/privacy<\/a>.<\/p><\/dd>\n<dt id=\"can%20i%20use%20this%20on%20a%20multisite%20installation%3F\"><h3>Can I use this on a multisite installation?<\/h3><\/dt>\n<dd><p>Yes. Each site in the network configures its own API key and display settings independently.<\/p><\/dd>\n<dt id=\"how%20is%20knowdesk%20different%20from%20tidio%2C%20crisp%2C%20or%20other%20chat%20plugins%3F\"><h3>How is KnowDesk different from Tidio, Crisp, or other chat plugins?<\/h3><\/dt>\n<dd><p>Tidio, Crisp, Chatra, and similar plugins offer a chatbot or live chat window. KnowDesk offers a complete support system: AI answers from your own content, intelligent escalation to live agents with full context preserved, structured QA scoring across 9 attributes, calibration sessions for reviewer alignment, and a per-agent coaching portal. No competitor delivers all of that natively at this price point.<\/p><\/dd>\n<dt id=\"which%20ai%20models%20does%20knowdesk%20support%3F\"><h3>Which AI models does KnowDesk support?<\/h3><\/dt>\n<dd><p>KnowDesk connects to Anthropic Claude, OpenAI GPT, Groq (Llama 4 Scout), Google Gemini, Mistral, and DeepSeek. You choose the model in your dashboard. Automatic failover keeps the widget live if a provider has an outage.<\/p><\/dd>\n<dt id=\"what%20knowledge%20sources%20can%20knowdesk%20read%3F\"><h3>What knowledge sources can KnowDesk read?<\/h3><\/dt>\n<dd><p>Google Docs, Notion, Confluence, PDF files (via URL), website URLs, and plain pasted text. The AI answers only from your content, not from the general internet.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Updated plugin description to reflect full KnowDesk platform capabilities<\/li>\n<li>Expanded FAQ with competitive comparison and AI model information<\/li>\n<li>Improved onboarding copy in plugin settings<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>WordPress Settings API integration<\/li>\n<li>Inline API key validation via AJAX<\/li>\n<li>Display rules: all \/ front page \/ posts \/ pages<\/li>\n<li>Page exclusions by ID<\/li>\n<li>Visitor visibility (logged-in \/ logged-out)<\/li>\n<li>Widget position: bottom-right \/ bottom-left<\/li>\n<li>Admin notice with signup CTA<\/li>\n<li>Multisite support<\/li>\n<li>Translation ready<\/li>\n<\/ul>","raw_excerpt":"AI chat, live agent escalation, and built-in QA scoring in one support platform. 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